Victoria's Secret Lingerie - Dubai Hills Mall, Ground floor

FAQs

• Where is my order?

  You can easily track your order by following these simple steps: Log in to our website or app using the 'Sign In / Register' button. If you’re already signed in, click on 'My Account'. Select 'Orders' to view your order status and details. You can also track your order using the tracking link sent to your email when you placed your order. If you ordered as a guest, just check your confirmation email for those details. If you need more help, our customer service team is here for you! Just reach out to us via live chat or call us at 800-74292.

• How do I change my delivery address?

  You can easily update your delivery address by following these steps: Log in to the website or app using the 'Sign In / Register' button. If you're already signed in, click on 'My Account'. Select 'Address Book', where you can add, remove, or edit your addresses. Please note that if you have already placed an order, any changes made in the "Address Book" will not affect the delivery details for that order.

• I placed an order online, but I haven't received a confirmation email. What should I do?

  We're sorry to hear that you haven't received your confirmation email! Here are a few things to check:Spam/Junk Folder: Sometimes, our emails can end up in your spam or junk folder. Please check those folders to see if your confirmation email is there. Email Address Accuracy: Double-check that the email address associated with your account is correct. A typo could prevent you from receiving the email. Busy Periods: During peak times, there may be a slight delay in receiving your confirmation email, but it should typically arrive within a few minutes. If you still haven't received it after checking these items, please log into your account to verify your order status or contact our customer service team at 800-74292 for direct support.

• How do I cancel my order?

  To cancel your order, please connect with the customer service team through the live chat or call us at 800-74292. Please note the following:Orders can be cancelled within 1 hour of placing it. If you paid by credit card or debit card, the amount will be refunded directly to your account.Reflection on the amount to your account is dependent on your bank's processing procedures. We can't accept cancellations once the order has been processed. It can then only be cancelled through our returns & refunds process. Please Click here to view the Returns & Refunds page.

• Is it possible to pay in installments?

  Paying in installments is available in specific markets. We provide a Buy Now Pay Later option, which allows you to divide your purchase into interest-free installments. Please check the Buy Now Pay Later Page for more details.

• How do I return an item?

  You can initiate a return in-store only. In-Store Returns: You have 14 days to return your item in its original condition and packaging. Please remember to bring your invoice to process your refund.

• How do I request a refund?

  You can request a refund by returning your items in-store. In-Store Returns: You have 14 days to return your item in its original condition and packaging. Please bring the relevant invoice with you to process your refund. Please note that refunds may take up to 14 working days to be credited back to your original payment card.

• How can I contact customer service?

  You can reach us in several ways:Live Chat: For immediate assistance, just click the live chat feature on the bottom right of our website. WhatsApp: For quick support, click the WhatsApp link to chat with us. Phone: Give us a call at 800-74292 for direct support. We're here to help and look forward to assisting you!

• I have forgotten my password. What should I do?

  If you have an existing account and have forgotten your password, just follow these simple steps:Click on 'Sign In / Register'. Enter your email address and click 'Continue'.Click on 'Forgot password?' You’ll receive an email with reset instructions. If you don’t see the email within an hour, please check your spam folder. If it’s not there, feel free to reach out to our customer care team at 800-74292 —we’re here to help!

• How long will it take for my order to be delivered?

  You’ll receive an order confirmation email with the expected delivery time. For more details, check out our delivery information page. If your order doesn’t arrive within the expected timeframe, please reach out to our customer service team at 800-74292. We're here to assist you. Thank you for your patience!